Ops Constellation
A live operational map of clients, tickets, docs, risks, assets, and evidence.
Expected launch: late 2026
The MSP operations brain is coming online.
TAHAI Operational Intelligence is being built as its own flagship command layer: a crisp, formal, white-background mission-control experience for tickets, projects, documentation, assets, evidence, policy gates, connectors, and governed AI reasoning.
Distinct from PSADistinct from IT DocsBuilt for operational signal
Mapping operational contextTenant-aware. Policy-gated. Evidence-linked.
TicketsProjectsDocsAssetsEvidencePolicyConnectorsAI SafetySearchGraphTicketsProjectsDocsAssetsEvidencePolicyConnectorsAI SafetySearchGraph
Built for MSP operators
One command layer. Less reconstruction. Better decisions.
MSP teams should not have to reconstruct operational context from five different systems before making a decision. OI is shaped around the moment an operator needs the truth: what changed, who approved it, what evidence exists, what policy applies, and what work should happen next.
Flagship interface direction
White-glove brand polish with the color and density of OI.
OI is presented as a serious operational workspace: wide product canvases, crisp white framing, and enough room for the real interface density to breathe.
Project Command Deck
Scope, milestones, blockers, approvals, evidence, and handoff readiness in one workbench.
Client Mission Cockpit
Client-wide operational posture spanning tickets, projects, docs, assets, SLAs, and gaps.
Evidence Timeline
A proof stream across tickets, projects, documentation, policy decisions, and AI traces.
Policy Gates
Allow, deny, approval-required, and preview-only guardrails before risky work moves.
Connector Center
Connector health, sync freshness, failures, scopes, and operational risk in one view.
Full-fidelity product showcase
Built to show the product, not hide it.
Every operator view is given room to breathe, with wide inspection surfaces that preserve the command-center density.
01
Command context
Tickets, projects, docs, clients, risks, and operational pressure in one place.
02
Evidence trail
Handoffs, approvals, closeouts, and audits become easier to prove.
03
Governed AI
Suggestions stay tenant-aware, policy-gated, traceable, and approval-conscious.
04
Connector truth
Freshness, sync failures, drift, scopes, and operational risk stay visible.
Product interface atlas
Every major view, presented as a first-class product surface.
Use the filters to move through the product story. Each view has a dedicated product page for client briefings, internal previews, and deeper inspection.
Mission control
Mission control
The screens that establish OI as the operational command layer: client health, live relationships, search, and the constellation view.
Mission control
Ops Constellation
A live operational map of clients, tickets, docs, risks, assets, and evidence.
Open product view
Mission control
Client Mission Cockpit
Client-wide operational posture spanning tickets, projects, docs, assets, SLAs, and gaps.
Open product view
Mission control
Relationship Graph
Typed connections that explain how clients, tickets, projects, docs, and assets relate.
Open product view
Mission control
Unified Search
Search across clients, tickets, projects, docs, assets, domains, contacts, and evidence.
Open product viewProject control
Project control
Project work becomes controlled, evidence-backed, approval-aware, and ready for clean client handoff.
Project control
Project Command Deck
Scope, milestones, blockers, approvals, evidence, and handoff readiness in one workbench.
Open product view
Project control
Project Management Workflow
Create scope, phases, approvals, execution, as-built docs, and handoff packages.
Open product view
Project control
Evidence Timeline
A proof stream across tickets, projects, documentation, policy decisions, and AI traces.
Open product view
Project control
Policy Gates
Allow, deny, approval-required, and preview-only guardrails before risky work moves.
Open product viewOperator workflows
Operator workflows
Dispatchers, technicians, client admins, and org admins get focused flows instead of scattered context hunting.
Operator workflows
Dispatch Pressure
Queue pressure, SLA risk, blocked work, and project candidates for dispatch leads.
Open product view
Operator workflows
Dispatcher Workflow
Intake, enrichment, assignment, escalation, project candidacy, and closeout flow.
Open product view
Operator workflows
Technician Workflow
One operational context screen for tickets, docs, assets, evidence, and next actions.
Open product view
Operator workflows
Client Admin Workflow
Client-facing requests, approvals, project status, and handoff acceptance.
Open product view
Operator workflows
Governance Access
Admin-level controls for roles, policies, compliance, connectors, and audit posture.
Open product view
Operator workflows
Org Admin Workflow
Users, roles, policies, connectors, compliance, audit, and entitlement governance.
Open product viewIntelligence & improvement
Intelligence & improvement
Operational memory, knowledge gaps, continuous improvement, and AI safety are surfaced as practical operator signals.
Intelligence & improvement
Operational Memory
Durable context with retention, redaction, tenant scope, and evidence awareness.
Open product view
Intelligence & improvement
Knowledge Gap Queue
Turn missing docs, stale runbooks, and unlinked assets into accountable work.
Open product view
Intelligence & improvement
Continuous Improvement
Operations to intake, resolution, knowledge gaps, documentation, metrics, and recommendations.
Open product view
Intelligence & improvement
AI Safety
Adversarial checks for leakage, tool misuse, unsafe automation, and policy bypass.
Open product viewConnectors & platform
Connectors & platform
Connector health, credential posture, sync jobs, migrations, backup, recovery, and observability stay visible before they become client-impacting problems.
Connectors & platform
Connector Center
Connector health, sync freshness, failures, scopes, and operational risk in one view.
Open product view
Connectors & platform
Credential Vault
Credential handling contracts with encryption posture, scopes, and audit paths.
Open product view
Connectors & platform
Sync Jobs
Manual, scheduled, webhook, retry, dead-letter, and backoff visibility.
Open product view
Connectors & platform
Migration Framework
Versioned schema, index, and data migration visibility.
Open product view
Connectors & platform
Backup and Restore
Restore confidence with backup verification and integrity-aware recovery checks.
Open product view
Connectors & platform
Disaster Recovery
RTO/RPO tiers, drills, platform health, and recovery posture.
Open product view
Connectors & platform
Observability
Tenant-safe logs, metrics, traces, request IDs, and correlation surfaces.
Open product viewSecurity & governance
Security & governance
Tenant boundaries, roles, secrets, encryption, compliance, retention, AI safety, and security review are presented as operational proof.
Security & governance
Tenant Isolation
Cross-tenant boundaries, scoped records, and adversarial checks visible to operators.
Open product view
Security & governance
RBAC Matrix
Role-to-route and action authorization visibility for security review.
Open product view
Security & governance
Client View Guard
Client-facing access is designed to stay separated from MSP-only internals and restricted data.
Open product view
Security & governance
Secret Handling
Repository, log, build, diagnostics, and trace scans for sensitive material.
Open product view
Security & governance
Encryption Posture
TLS, KMS, data-at-rest, backup, and artifact posture visible by environment.
Open product view
Security & governance
Compliance Matrix
Control mapping for governance, readiness, and evidence conversations.
Open product view
Security & governance
Retention Control
Tenant-aware retention and disposal for audit, evidence, traces, and connector data.
Open product view
Security & governance
Security Review
Auth, tenant, RBAC, audit, secrets, AI, connectors, exports, billing, and deployment checks.
Open product viewAdaptive workspace
Adaptive workspace
The app keeps dense operator screens usable as left and right rails collapse for focus and smaller displays.
Adaptive workspace
Adaptive Rails
Responsive mission rails designed to keep dense operator screens usable.
Open product view
Adaptive workspace
Left Rail Collapse
Navigation compression for focused workspaces and smaller displays.
Open product view
Adaptive workspace
Intelligence Rail Collapse
Right-side intelligence rail compression while preserving mission context.
Open product viewRelease runway
Late 2026 is the target window.
Operational Intelligence is positioned as TAHAI’s flagship MSP operational command layer. The goal is not another dashboard. It is the governed operating brain connecting evidence, policy, tickets, projects, documentation, assets, connectors, and AI reasoning.
Follow the buildCommand-center UXPolished, dense, operational, and demo-ready.
Evidence-first workflowsProof streams across tickets, projects, docs, and handoffs.
Policy-gated AIGoverned assistance with traceability and approval paths.
Connector awarenessSync health, freshness, failure states, and risk posture.